Package Policies

CLASS PACKAGES + KULT COLLECTIVE

Class passes will be valid 1 year after purchase. You will have the corresponding number of passes available relative to the package your purchases (5 class, 10 class etc). Classes are non transferrable between clients and cannot be refunded after 24 hours.

PRIVATE EVENTS

Private events cannot be booked online. Please send us an email at hello@kult.fitness or call 780-518-9774 to book your event! A non-refundable %50 deposit is required to hold the date for your event and final payment is required on arrival to the studio.

INDIVIDUAL CLIMB + KITCHEN SESSIONS

Individual sessions can be booked in open time slots with available instructors. They must be booked 48 hours in advanced. These sessions are non-refundable but do not expire. They can be used anytime after purchase. We require 24 hours for reschedule or cancellation of your individual session or your purchased session will be deducted from your account.

Cancellation + Late Policy

If you are signed up for a 5:30, 6:00, or 6:15 am class (and 8:30, 9:00, or 9:15 am class on weekends) and can’t make it, you must cancel your booking online by 12:00pm the day prior to the class to avoid a late penalty (18 hours). For all other classes, the reservation must be cancelled a minimum of 12 hours before class begins to avoid a late penalty.

All cancellations must be made through your online account, and cannot be made over the phone or through email. Your class will be returned as a class credit onto your online account and will remain there for you to use towards your next reservation.

If you haven’t cancelled your booking online within the specified time frames listed above, you will be charged as though you attended a class and the class will be deducted from your account. For unlimited memberships, you will automatically be charged a $20 late cancellation fee on the credit card associated with your account. If you do not have a credit card on file your account balance must be payed before attending another class. A late cancellation + no show will both be treated the same way and all policies also apply to classes booked with vouchers, promotional passes, or free classes.

Please note that all guests are required to arrive on time for all classes. Guests arriving after classes have started will not be able to participate in class and will be charged as if they had attended the class.

LOST AND FOUND

Forgot something at the studio? We got you. We will keep all lost and found items for 2 weeks. After this time the items will be donated. If you are concerned about misplacing something, we suggest labeling your items for easy identification.

Privacy Policy

Thank you for visiting Kult Fitness Inc. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this website only. If you link to other web sites, please review the privacy policies posted at those sites.

Kult Fitness Inc. is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to Kult Fitness Inc. Web site and governs data collection and usage.

By using the Kult Fitness Inc. website, you consent to the data practices described in this statement. Collection of Information We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Kult Fitness Inc. public message boards, this information may be collected and used by others. Note : Kult Fitness Inc. does not read any of your private online communications.

Kult Fitness Inc. encourages you to review the privacy statements of Web sites you choose to link to from Kult Fitness so that you can understand how those Web sites collect, use and share your information. Kult Fitness Inc. is not responsible for the privacy statements or other content on Web sites outside of the ONE CYCLE Inc Web sites.

COOKIES

Kult Fitness Inc. Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Kult Fitness pages, or register with Kult Fitness site or services, a cookie helps to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Kult FitnessE site, the information you previously provided can be retrieved, so you can easily use the Kult Fitness features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the services or web sites you visit. This site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

DISTRIBUTION OF INFORMATION

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when:
(1) permitted or required by law; or,
(2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or,
(3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

COMMITMENT TO DATA SECURITY

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

PRIVACY CONTACT INFORMATION

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below: By e-mail: hello@kult.fitness

By Phone: 780.518.9774

Kult Fitness reserves the right to make changes to this policy. Any changes to this policy will be posted.